Frequently Asked Questions
Find answers to common questions about booking tickets and using our service.
Booking & Tickets
- Browse events on our homepage or use the search feature
- Select your preferred event and date
- Choose your ticket category and quantity
- Enter your details and proceed to payment
- Complete payment to confirm your booking
- Receive your e-ticket via email
No, you can book as a guest. However, creating an account allows you to:
- View your booking history
- Faster checkout for future bookings
- Receive personalized event recommendations
- Manage your tickets in one place
After successful payment, you'll receive your e-tickets via email. You can also download them from the confirmation page or your account's "My Bookings" section. Each ticket includes a unique QR code for entry.
Ticket transfer policies vary by event. Some events allow ticket transfers while others require the original purchaser to be present. Please check the specific event's terms or contact support for more information.
Payment
We accept:
- KNET (for Kuwait bank cards)
- Visa and Mastercard
- American Express
- Apple Pay and Google Pay (where available)
Yes, all payments are processed through secure payment gateways. We use SSL encryption and comply with PCI-DSS standards. We never store your complete card details on our servers.
Events
If an event is cancelled, you will receive a full refund automatically. The refund will be processed within 7-14 business days to your original payment method. You'll receive an email notification about the cancellation and refund.
- Your e-ticket (digital on phone or printed)
- A valid ID (for some events)
- The credit card used for purchase (for some events)
Support
You can reach us through:
- Email: support@eventbooking.com
- Phone: +965 1234 5678
- Contact Form: Click here
- Check your spam/junk folder
- Verify you entered the correct email address
- Wait a few minutes as emails may be delayed
- If still not received, use our booking lookup feature
- Contact support with your booking reference if available